The basic mission of GLOBAL ASSISTANCE a.s. is to provide 24/7 help in emergency situations
for clients of contracted insurance companies and business partners
GLOBAL ASSISTANCE a.s. is a member of the international Vienna Insurance Group. This Group consists of more than 50 insurance companies in 25 countries, having approximately 23,000 employees. Global Assistance a.s. is a universal assistance company with international operation, providing services – ranging, based on their type and character, in the territory of the Czech Republic and Europe – to medical assistance services all over the world.
The company implemented the quality management system in 2004 with the aim of achieving continuous improvement of quality of the services provided and to ensure the satisfaction of its customers. In terms of the standard requirements, the system is subjected each year to an internal audit and a control audit by a certification body and every three years to a comprehensive recertification audit by TÜV Rheinland, a renowned foreign company.
The heart of the company consists of the Assistance centre that works continuously 24 hours a day, 7 days a week. It is equipped with state-of-the-art equipment and employs professional coordinators. A customer can reach the call centre by calling 1220 from the Czech Republic or by calling +420 1120 or +420 266 799 779 from abroad.
The information systems also include the extranet function for the contractual partners of Global Assistance a.s. This function enables the contractual partners to get an on-line overview of their clients' cases, browsing and filtering. The scope of the overview can be customised.
Global Assistance a.s. has created unique information and control software for controlling the assistance services, such as ProAssist, ASAP and EPA.
The company is incorporated in the Commercial Register maintained by the Municipal Court of Prague, Section B, File 9573. Stock: 100 shares of stock in certificate form in the nominal value of CZK 100,000. Registered capital: CZK 10,000,000, 100 % paid.
We are a member of the Czech Association of assistance companies (CAAC)
The goal of Czech Association of assistance companies is ...
Coordinate, represent, defend and promote the common interests of association members in the Czech Republic in relation to state authorities and other legal entities at the national and international levels, including the EU institutions and other international institutions.
Traffic information service in major media
Global Assistance's traffic information service is designed for contract radios, televisions, mobile operators, portals and public websites.
We publish quality traffic informations that are used for a wide motorsport community for more than 12 years.